Apply for Portfolio Manager

Role Purpose

At HFC, our clients do not just buy a project — they trust us with their business. That trust has to be earned, protected, and grown. This role exists to build on this philosophy at HFC.

As Portfolio Manager, your primary mandate is client satisfaction and retention. Every client we engage with should feel genuinely supported, consistently delivered to, and confident in a long-term relationship with HFC. Project control, governance, commercial oversight, and sales support are the tools you use to make that happen — not the end goal in themselves.

You will work directly alongside the CEO, representing HFC in client environments, driving commercial pipeline activity, and ensuring delivery quality across all active engagements. You will own relationships from first proposal through to post-delivery, and be responsible for the outcomes that matter most: clients who stay, grow, and refer.

This is a high-trust, client-facing role. You will represent HFC directly with clients, own satisfaction and retention outcomes, support business development, and ensure operational continuity — enabling the CEO to focus on strategic leadership.

Position Details

• Position: Portfolio Manager
• Location: Mauritius — Onsite / Online
• Type: Long-term engagement
• Onboarding: 1-month structured onboarding into HFC delivery methodology
• Growth path: Clear pathway toward Account Manager within 1–3 years, based on performance

Key Responsibilities

1. Client satisfaction & retention

Own client satisfaction and retention outcomes across all assigned accounts. Conduct regular check-ins, track satisfaction indicators, resolve escalations promptly, and ensure every client remains actively engaged and well-supported beyond go-live. Proactively identify opportunities to deepen and grow accounts in coordination with the CEO.

2. Sales & business development support

Support and drive HFC's commercial pipeline alongside the CEO. Prepare quotations, proposals, and sales collateral. Follow up on outstanding proposals, track debtor follow-ups, manage the CRM pipeline, and plan marketing campaigns across digital and physical channels to generate inbound leads.

3. Project control & governance

Define and maintain structured project plans. Control scope, enforce milestone validation, monitor delivery timelines, and ensure all project documentation meets HFC's standards — in service of a client experience that consistently builds trust.

4. Meeting leadership & stakeholder management

Chair client project meetings, set agendas, and manage discussions with confidence and professionalism. Handle scope deviations and escalate commercial matters where required, always protecting the integrity of the client relationship.

5. Budget, billing & account oversight

Track project budgets, burn rates, and billable allocations. Coordinate invoicing milestones, monitor contract renewals and support hours, and liaise with finance to ensure accurate and timely billing — protecting both project profitability and client confidence.

6. Internal projects & operational assignments

Lead internal transformation and system implementation initiatives, coordinate cross-functional work-streams, and support continuous improvement across HFC operations.

Must Have Qualifications, Experience and Skills

Education

• Degree in Project Management, Business Management, Information Systems, Public Relations, Digital Transformation, or a related field
• Minimum First Class or Strong Upper Second-Class (2:1) Honours
• Solid secondary/high-school academic performance (A*, A, or B grades)
• Or equivalent demonstrable functional capability

Experience

• Minimum 5+ years experience in:

  • Project management
  • ERP or software delivery environments
  • Client-facing governance
  • Sales or business development support
  • Internal operational coordination

Must Know

• Project planning methodologies
• Scope and change control principles
• Budget tracking fundamentals
• Risk management frameworks
• Structured reporting practices
• CRM and pipeline management basics

Professional Skills & Attributes

• Strong leadership presence
• Confident and assertive communication
• High accountability mindset
• Ability to manage strong personalities
• Calm under pressure
• Commercial awareness

Preferred Qualifications

• ERP implementation exposure
• Experience managing internal change initiatives
• Financial literacy
• Process improvement background
• Exposure to structured methodologies (PMP / PRINCE2)

About the firm

Hossen Financial Consultancy Ltd (HFC) is a leading international business transformation firm, renowned for its deep expertise across industries and its ability to deliver real impact through innovation, technology, and strategy. Headquartered in Mauritius with hybrid global operations, HFC empowers organisations to navigate complex digital transformations with precision, scalability, and measurable results.

🌍 Global Leadership & Impact

Founded and led by Abdul Azize Hossen, HFC has, since 2022, established itself as a trusted advisor and implementation partner to clients across more than 20 countries. The firm’s multidisciplinary consultants—highly certified in platforms such as Odoo and Oracle NetSuite—help businesses optimise operations, improve cash flow management, and unlock new pathways for growth and profitability.

🏆 Achievements & Recognition

🌟 First Silver & Gold Odoo Partner in Mauritius
🌟 Best Starter Odoo Partner – Africa 2025 Award Winner
🌟 Trusted by Odoo and Oracle NetSuite clients across 20+ countries
🌟 Recognised for excellence in ERP strategy, CRM, field services, and digital integration

💡 Our Philosophy

At HFC, transformation goes beyond technology. The firm’s philosophy is rooted in innovation, integrity, and adaptability, ensuring each engagement delivers tangible value and sustainable success. This human-centred approach to transformation reflects the leadership vision of Abdul Azize Hossen, a consultant and speaker dedicated to enabling 100,000+ businesses globally to thrive in the digital economy. We collaborate with a diverse range of clients, including freelancers, independent contractors, micro-businesses, small and medium-sized enterprises (SMEs), large corporations, multinational companies, and blue-chip firms. Our focus is on driving value, reducing operational costs, and providing increased ROI for our customers through their strategic investments in online business systems (SaaS/Cloud Products). We are committed to delivering expert consultancy services and high-quality solutions that offer customers full visibility into their business operations, with real-time data for strategic and competitive decision-making, ensuring our clients reap the benefits of their investments.

🚀 Vision for the Future

HFC is committed to democratising access to digital transformation—making world-class business solutions available and effective for organisations of any size, in any market. The firm’s ongoing mission is to set new standards of excellence, elevate transformation practices, and drive continuous innovation for clients worldwide.